Research Director, IDC's Digital Experience Strategies program
Leaders
Beezy
Igloo
LumApps
MangoAppsFeatured Vendor
RWS
Major Players
Interact
Liferay
Microsoft
OpenText
Unily
The well-known enterprise portal and associated content management system (CMS) that has been the staple of employee intranets and customer portals (an authenticated digital workspace, which includes related variations — member sites, supplier extranet, partner communities, etc.) has since evolved to deliver a more modern experience on mobile, kiosk, and other connected devices. Content ownership has also expanded to include everyone in the organization, and modernization has followed close behind the external public website in adopting modular cloud-based and API-friendly architectures.
Under the hood of the employee intranet or customer portal is a CMS that manages the creation, edits, deletion and, most importantly, publishing of content (e.g., images, videos, forms, templates, pages, component, and product assets) to various endpoints. For many organizations, a basic set of CMS capabilities and a straightforward approach to publishing information to the digital workspace are all they need. For others, the ability to not only communicate with users but also surface work activities, collaboration tasks, social environments, and knowledge bases to a single, personalized user interface is the next step in delivering an exceptional authenticated digital experience.
There is a shift in employee empowerment at the office where it is important to create free-flowing, two-way communication between staff and executives. This carries over to the customer and partner portal environment where content can easily be shared and there can be an emphasis on transparency. The pandemic brought forth a velocity of distributed news, tasks, and interactions. Customers needed access to their accounts, students required online learning, and suppliers relied on the portal for inventory management. Each of these authenticated users interacted with the organization on desktop browsers and mobile devices. The traditional intranet/extranet was a top-down communication site or a place where corporate documents were pushed to the user. The modern digital workspace is an ecosystem of connected communications, business tasks, or activities. Rather than forcing people to move off their favorite app, the modern digital workspace will connect to it. The goal is to have interactive, informative, conversational, and productive activities connect to a system of knowledge, social sites, communities, and collaboration team spaces. The modern digital workplace requires a high degree of interoperability with many different systems including news feeds, image repositories, group messaging, calendars, HR, ITSM, and financial systems.
IT’s key role is to help business teams find the right balance of technology to deliver the experiences that will maximize the value realized by employees and customers. IDC has identified business outcomes key to achieving that balance:
Each CMS category can be characterized by the level of control and technical skill needed at the content, design, and administration layers. Small to midsize businesses or independent departments wanting to outsource website operations will find that single-stack applications require little to no technical skills and provide simplicity in creating content and sites quickly. Large enterprises with heavy transactional activities or multiple data sources will find that a traditional WCM platform offers the broadest set of capabilities and a robust API framework. Finally, the most developer-intensive solution, headless CMSs, is a good fit for organizations that need a fully customized front-end delivery and have strong development skills in place.
Modern CMSs orient toward a content powerhouse that offers codeless content creation (drag-and-drop authoring and administration, intelligent content recommendations, and roles/usage-based templates), presentation design freedom, automated decision-driven workflow, and scalable edge delivery. Architectural elements of consideration include:
Content management systems are evolving in terms of advance functionality and a shift to cloud-native, microservice architectures. As organizations refine their cloud strategy, buyers have a choice of CMS technology options that cater to the needs of the business — whether it is with a single-stack application or a developer-savvy open source system. The modern CMS is designed to get business users up and running quickly and effectively streamline the content processes to communicate to, collaborate with, and engage the remote workforce and external authenticated users more effectively.
For buyers with a cloud-first strategy, CMS applications should provide a solid return on investment that benefits from cloud elasticity and scaled performance that align with business goals. The vendor should provide the services and support to get you up and running quickly and continue to monitor your progress to success. Training and continuous education should be available as guided tutorials, hands-on training, and a community for self-help. The need to deliver more engaging digital experiences will demand more of the CMS systems in the coming years. IDC advises technology buyers to look for the following when selecting a vendor:
This section briefly explains IDC’s key observations resulting in a vendor’s position in the IDC MarketScape. While every vendor is evaluated against each of the criteria outlined in the Appendix, the description here provides a summary of each vendor’s strengths and challenges.
After a thorough evaluation of MangoApps’ strategy and capabilities, IDC has positioned the company in the Leaders category within this 2021 IDC MarketScape of worldwide content management systems for authenticated digital workspaces.
MangoApps offers a unified employee experience platform under the product name of MangoApps.
Quick facts about MangoApps are:
Consider MangoApps if you are a small to large enterprise with a mix of office users and field workers and need to bring together intranet, communications, training, and work in one company-branded app to “bridging the gap between the top floor and the shop floor.”
Consider MangoApps if you are a small to large enterprise with a mix of office users and field workers and need to bring together intranet, communications, training, and work in one company-branded app to “bridging the gap between the top floor and the shop floor.”
The vendor inclusion list for this document was designed to accurately depict the vendors that are most representative of any given cloud-based content management system buyer’s selection list. Vendors were then surveyed and further investigated to ensure that the offerings qualified with both capabilities and strategies related to the CMS market.
Critical to this research effort was for the vendor to meet the inclusion criteria. Any vendor participating in this IDC MarketScape had to showcase that it met the following:
For the purposes of this analysis, IDC divided potential key measures for success into two primary categories: capabilities and strategies.
Positioning on the y-axis reflects the vendor’s current capabilities and menu of services and how well aligned the vendor is to customer needs. The capabilities category focuses on the capabilities of the company and product today, here and now. Under this category, IDC analysts will look at how well a vendor is building/delivering capabilities that enable it to execute its chosen strategy in the market.
Positioning on the x-axis, or strategies axis, indicates how well the vendor’s future strategy aligns with what customers will require in three to five years. The strategies category focuses on high-level decisions and underlying assumptions about offerings, customer segments, and business and go-to-market plans for the next three to five years.
The size of the individual vendor markers in the IDC MarketScape represents the market share of each individual vendor within the specific market segment being assessed. For this IDC MarketScape, vendor size was determined by IDC’s 2021 Software Tracker and validated by each vendor on their revenue in the market. For details regarding the vendors and size of the CMS market, see Worldwide Persuasive Content Management Applications Market Shares, 2020: Market Leaders Shift as Cloud-Based Solutions Gain Traction (IDC #US46252521, May 2021).
IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants, and end users. Market weightings are based on user interviews, buyer surveys, and the input of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions on the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information, and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor’s characteristics, behavior, and capability.
Digital workspace applications curate, manage, publish, and deliver editorial, image, rich media, and product content to omni-channel experiences including websites, mobile apps, social networks, digital signs, IoT apps, and conversational interfaces. CMS solutions can be either open source or commercial with an architecture that can be characterized by how the front-end presentation and delivery connects to the back-end content engine. IDC identifies the CMS architectures in this document in the following ways:
CMS solutions can also be deployed on-premises or in multiple cloud configurations. IDC defines its cloud taxonomy with the following:
