{"id":3056,"date":"2021-11-11T20:30:03","date_gmt":"2021-11-11T20:30:03","guid":{"rendered":"https:\/\/cms.idc-custom.solutions\/?post_type=idcproduct&p=3056"},"modified":"2024-04-23T08:38:35","modified_gmt":"2024-04-23T08:38:35","slug":"infobip-worldwide-communications-platform-as-a-service-2021-vendor-assessment","status":"publish","type":"idcproduct","link":"https:\/\/cms.idc-custom.com\/idcproduct\/infobip-worldwide-communications-platform-as-a-service-2021-vendor-assessment\/","title":{"rendered":"Infobip – Worldwide Communications Platform as a Service 2021 Vendor Assessment"},"content":{"rendered":"\r\n<\/a>\n\n\r\n
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Courtney Munroe<\/h2>\r\n\t\t\t
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Research Vice President, Worldwide Telecommunications Research – IDC<\/p>\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\n\n\r\n<\/a>\n\n\n

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IDC Opinion<\/h2>\n\n\n\n

The communications platform as a service (CPaaS) industry emerged from a turbulent 2020 in excellent shape, benefitting from an uptake in cloud communications driven by the need for critical digital communications and collaboration. While the industry is marked by the continued addition of new market entrants, many existing software companies are increasingly pivoting to the provision of application programing interface (API) platforms. As IDC had predicted earlier, the industry grew by over 30% YoY in 2020, to $5.9 billion, driven by outliers Twilio, which grew revenue by 55% during 2020, and Vonage, which grew its CPaaS segment at 35% during 2020.<\/p>\n\n\n\n

Despite the hype and excitement generated by the rapidly growing CPaaS segment, new entrants standing up and hosting a few SMS and voice APIs do not guarantee automatic success. CPaaS platforms require deep internetworking with carriers and distributed intellectual property (IP) and cloud assets to deliver quality voice calls and messages. They need an extensive network of developers and marketing outreach to enterprises. This all takes substantial operating costs. Start-ups and private companies will plough through tens of millions of dollars to scale and establish connectivity with network operators. Established companies must display credible QoS, onboarding, and support resources, as well as the ability to scale efficiently. <\/p>\n\n\n\n

And with each additional year of successful growth, the industry is attracting attention and deep-pocketed competition that will be able to offer robust scale for enterprise customers. For example, Microsoft launched its Azure Communication platform in late 2020 and is poised to make an impact during 2021. Cisco is making its second foray into the CPaaS segment with imimobile, and other large entities, including network operators, have stepped into this segment. For example, AT&T and Lumen have established their own CPaaS platforms, while other major carriers leverage various CPaaS companies. These companies will be formidable competitors in the enterprise space over the next few years. <\/p>\n<\/div><\/div>\n\n\n\n